Epomaker Return & Refund Policy

We want you to be fully satisfied with your high-performance mechanical keyboard and accessories. If your purchase does not meet your expectations, we offer a 30-day return window for most items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the specific reason for your return.

• 2.
  Receive Authorization

  Once approved, our team will provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely package the item in its original box including all cables and keycaps, then ship it back to us using a trackable service.

• 4.
  Inspection and Refund

  After our technicians inspect the device for quality assurance, your refund will be processed to your original payment method within 5-7 business days.